Terms of condition

Article 1 – Definitions

In these terms and conditions the following definitions apply:

  • Cooling-off period: the period within which the consumer can exercise the right of withdrawal.

  • Consumer: the natural person who is not acting in the course of a profession or business and who enters into a distance contract with the entrepreneur.

  • Day: calendar day.

  • Duration contract: a distance contract relating to a series of products and/or services, the delivery and/or purchase obligation of which is spread over time.

  • Durable data carrier: any medium that enables the consumer or entrepreneur to store information addressed personally to him in a way that allows future consultation and unaltered reproduction of the stored information.

  • Right of withdrawal: the consumer’s option to withdraw from the distance contract within the cooling-off period.

  • Entrepreneur: the natural or legal person who offers products and/or services to consumers at a distance.

  • Distance contract: an agreement concluded within the framework of a system organized by the entrepreneur for distance sales of products and/or services, whereby exclusive use is made of one or more techniques of distance communication until the conclusion of the contract.

  • Technology for distance communication: means that can be used to conclude a contract, without the consumer and entrepreneur being in the same place at the same time.

  • Terms and Conditions: these general terms and conditions of the entrepreneur.

Article 2 – Identity of the entrepreneur

  • Company name: Norda Essentials 

  • Chamber of Commerce number: 78625661

  • VAT number: NL003354875B67

  • Address: Rhijnspoor 2, Arnhem, 6846 GD, Netherlands

  • Email: norda.essentials@gmail.com

Article 3 – Applicability

  1. These general terms and conditions apply to every offer made by the entrepreneur and to every distance contract concluded between entrepreneur and consumer.

  2. Before the distance contract is concluded, the text of these terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate where the terms can be inspected and that they will be sent free of charge as soon as possible at the consumer’s request.

  3. If the contract is concluded electronically, these terms may also be supplied electronically in such a way that they can be stored by the consumer on a durable medium.

  4. In case of additional product or service conditions, the consumer may always rely on the most favorable provision.

  5. If one or more provisions of these terms is found to be invalid, the remainder remains in force.

  6. Situations not covered will be interpreted “in the spirit” of these terms.

  7. Ambiguities shall also be interpreted “in the spirit” of these terms.

Article 4 – The offer

  1. If an offer has a limited validity or is subject to conditions, this will be stated.

  2. The offer is non-binding; the entrepreneur may change it.

  3. The offer contains a complete and accurate description of the products and/or services. Images are truthful representations.

  4. Obvious mistakes or errors do not bind the entrepreneur.

  5. Each offer contains clear information so the consumer knows his rights and obligations when accepting. This includes:

    • Price (excluding possible import duties & VAT on imports, which are payable by the customer).

    • Any shipping costs.

    • Method of conclusion and required steps.

    • Applicability of the right of withdrawal.

    • Payment, delivery, and performance method.

    • Period for acceptance of the offer.

    • Whether the contract is archived and how the consumer can access it.

    • How the consumer can correct input errors before conclusion.

    • Languages available.

    • Codes of conduct adhered to by the entrepreneur.

    • Minimum duration in case of duration contracts.

Article 5 – The contract

  1. The agreement is concluded once the consumer accepts the offer and meets the conditions.

  2. If acceptance is electronic, the entrepreneur confirms receipt without delay. Until confirmation, the consumer may dissolve.

  3. The entrepreneur secures electronic transfer of data and ensures a safe online environment.

  4. The entrepreneur may check the consumer’s ability to meet payment obligations. If justified, he may refuse an order or attach conditions.

  5. With the product/service, the entrepreneur provides:

    • Company address for complaints.

    • Conditions for withdrawal or statement of exclusion.

    • Guarantee and after-sales service details.

    • Information as in Article 4.

    • Termination conditions for contracts longer than one year.

Article 6 – Right of withdrawal

  1. When purchasing products, the consumer has 14 days to dissolve the contract without reason. The period starts on the day after receipt.

  2. During this period, the consumer shall handle the product and packaging carefully.

  3. If exercising withdrawal, the consumer returns the product in original condition with accessories and packaging, following reasonable instructions.

  4. The consumer must notify within 14 days after receipt and then return within 14 days after notification, with proof of dispatch.

Article 7 – Costs in case of withdrawal

  1. Return costs are borne by the consumer.

  2. Amounts already paid will be refunded within 14 days, provided the entrepreneur has received the goods or proof of return.

Article 8 – Exclusion of the right of withdrawal

The entrepreneur may exclude withdrawal for certain products/services, provided this was clearly stated before the contract. Exclusions include:

  • Products made to consumer specifications.

  • Clearly personal products.

  • Perishable goods.

  • Newspapers/magazines.

  • Sealed goods that are unsealed by the consumer (e.g., software, hygiene products).

  • Services such as accommodation, transport, leisure at a specific date.

Article 9 – The price

  1. Prices will not be increased during validity of the offer, except due to VAT changes.

  2. Fluctuating market-dependent prices may vary.

  3. Price increases within 3 months are only allowed by law.

  4. Price increases after 3 months only if agreed and consumer can cancel.

  5. Prices exclude import VAT/duties, payable by consumer.

  6. All prices are subject to misprints; errors do not oblige entrepreneur.

Article 10 – Conformity and warranty

  1. The entrepreneur guarantees that products conform to contract, specifications, and legal requirements.

  2. Warranty does not affect statutory rights.

  3. Faulty or wrongly delivered products must be reported within 14 days.

  4. Warranty does not apply if the consumer has repaired/altered products or used them contrary to instructions.

Article 11 – Delivery and execution

  1. The entrepreneur will take utmost care in delivery.

  2. Place of delivery is consumer’s provided address.

  3. Accepted orders will be delivered promptly, at latest within 30 days, unless agreed otherwise. If not, consumer may cancel.

  4. In case of cancellation, amounts paid will be refunded within 14 days.

  5. If delivery is impossible, a replacement item may be provided; right of withdrawal still applies.

  6. Risk of loss/damage rests with entrepreneur until delivery to consumer.

Article 12 – Duration contracts: termination, extension, duration

  1. Consumer may terminate indefinite contracts at any time with notice up to one month.

  2. Fixed-term contracts may be ended at end of term with notice up to one month.

  3. Contracts may not be tacitly extended except under specific conditions (e.g. magazine subscriptions max 3 months).

  4. After 1 year, consumer may cancel long-term contracts with notice of one month.

Article 13 – Payment

  1. Unless otherwise agreed, amounts due must be paid within 7 working days after start of cooling-off period.

  2. Consumer must report incorrect payment details immediately.

  3. In case of non-payment, entrepreneur may charge statutory costs.

Article 14 – Complaints procedure

  1. Complaints must be submitted within 365 days after defects are discovered.

  2. Complaints will be answered within 3 workingdays. If longer needed, a confirmation and timeline will be given.

  3. If complaint cannot be resolved, it becomes a dispute subject to dispute resolution.

  4. A complaint does not suspend obligations unless stated otherwise.

  5. If justified, entrepreneur will repair or replace product free of charge.

Article 15 – Disputes

Only Dutch law applies to contracts between entrepreneur and consumer. Even if the consumer resides abroad.